Have you noticed something strange with the Smart Communications app today? I tried checking my prepaid subscription to see what promo I’m currently on—but the app wouldn’t show it. When I clicked “Check Usage,” it just threw an error saying:
“Smart CINQ Web Service is currently unavailable.”
I thought maybe it was just me, so I went over to Smart’s official Facebook page and X (Twitter) account to see if there was any advisory. Surprisingly, I couldn’t find any announcement or update about the issue.
To make things even more interesting, a friend of mine is also having trouble. He loaded an unlimited internet promo last night, but up until now, it still isn’t working. I can’t say for sure if his problem is connected to this app error—but the timing feels like more than just a coincidence.
If you’re also having problems with your Smart subscription or app today, you’re not alone. Are you experiencing the same thing? Share your experience in the comments so we can see how widespread this issue really is.